Privacy Policy

We collect information to provide our intelligent agent services. This includes:

• Account Information: When you sign up, we collect identifiers such as your name, email address, and organization details to create your workspace.
• Omnichannel Communication Data: We process audio inputs, call recordings, text messages, chat histories (including WhatsApp messages), and communication metadata (such as duration, timestamps, and phone numbers) through our infrastructure.
• Training Data: Any documents, text files, or URLs you upload to configure your agents are stored securely to provide contextual responses.
• Usage Metrics: We collect anonymized telemetry data regarding how you interact with our dashboard to optimize platform performance.

To provide real-time voice intelligence, Roostrr utilizes a hybrid infrastructure. By using our service, you acknowledge that data is processed via:

• Roostrr Communications Infrastructure: Voice calls, signaling, and text-based messaging (including third-party integrations like WhatsApp) are handled by our dedicated nodes. Media and message payloads flow through our secured servers.
• Generative AI Models: Text inputs are processed by Large Language Models (LLMs) to generate intelligent, context-aware responses based on your instructions.
• Voice Synthesis: Generated text is converted back into human-like audio using neural voice synthesis providers.

We maintain strict data processing agreements (DPAs) with all vendors to ensure your data remains secure and confidential. We do not sell your voice or conversation data to third parties or advertisers.

We employ enterprise-standard security measures to protect your data:

• Encryption: All data, including voice recordings and transcripts, is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption standards in secure cloud infrastructure.
• Access Control: Access to your data is strictly limited to authorized personnel and is protected by authentication protocols within your organization.
• Data Retention: Logs and recordings are retained in your workspace infrastructure. You retain full ownership of your data and may delete specific agents, knowledge bases, or conversation logs permanently at any time via the dashboard.

You have control over your data. You can:

• Access and export your conversation history and call recordings via the dashboard.
• Delete specific agents, knowledge bases, or call logs permanently.
• Update your account information or delete your entire workspace.
• Opt-out of marketing communications.

We may update this Privacy Policy from time to time to reflect changes in our technology, legal requirements, or business operations. We will notify you of any significant changes via email or a notification within the dashboard.

Your continued use of Roostrr after any changes indicates your acceptance of the updated policy.